Working With Us

Great American Mobility is committed to providing excellent customer service and a stress-free step by step process to all of our patients.

To better ensure a positive experience, it is essential to understand the many steps involved and the information that will be required.

Please Keep In Mind
Each chair is hand crafted and customized to the patients unique situation, comfort, and lifestyle.

Our Process

Ordering, receiving, and customizing your mobility equipment involves several moving parts. The process is set in motion once we receive a request for assistance.

We begin by reviewing & verifying the patient information.
Next, an ATP will schedule and conduct the evaluation.
The documentation is finalized and submitted to insurance.

Once approved, our team will order the components needed to build the mobility equipment.
The final stages include the assembly and delivery of the chair, followed by the final adjustments to the chair.


Gathering Patient Information

• Verify patient information
• Verify eligibility and benefits


Face-To-Face Encounter

The Face-To-Face will include all of the following*:
2a. The beneficiary has a mobility limitation that significantly impairs his/her ability to participate in one or more mobility-related activities of daily living (MRADLs)
2b. The mobility limitation cannot be sufficiently resolved using an appropriately fitted cane or walker,
2c. Use of a manual wheelchair will significantly improve the beneficiary’s ability to participate in MRADLs and the beneficiary will use it on a regular basis in the home,
2d. The beneficiary is willing and functionally able to use the manual wheelchair that is provided in
2e. The beneficiary has enough upper extremely function and other physical and mental capabilities needed to safely self-propel the manual wheelchair that is provided in the home during a typical day OR the beneficiary has a caregiver who is availing, willing and able to aid with the wheelchair.
*A Face-To-Face with a MD may be required depending on your insurance.


Patient Evaluation

• Evaluation is scheduled and conducted by an ATP
• The following will take place during the evaluation:
- Assess the patient’s condition & medical situation
- Measure & evaluate the patient for equipment recommendation
- Discuss equipment options
- Review home requirements 


Documentation & Funding Approval

• Documentation & paperwork goes to MD for completion and review
• Confirm all required documentation has been received and completed for the submission and approval by insurance. 


Order & Equipment Assembly

• Equipment is ordered once approval is received from funding source
• Our team will assemble the equipment once received
• Delivery is scheduled once assembly is complete 


Delivery & Final Adjustments

• The chair is delivered by our team and the final adjustments are made to the chair to ensure patient satisfaction

What will we need from you?

The following information is required so that we can successfully process your order


Contact Information

Please include names, phone numbers, emails, addresses, and any additional info that applies:
- Patient Information
- Primary Care Physician
- Current Therapist (If you have one now)
- Prescribing Physician (Who prescribed the equipment)
- Referral Clinic


Insurance Information

We will need to have the most updated policy information in order to process your order:
- Primary Insurance, including Group # and ID #
- Secondary Insurance, Including Group # and ID #
- Medicare/Medicaid and replacement insurance information
- Deducible and Co-Pay percentages


Questions we will have for you

- What type of mobility equipment are you currently using?
- Who provided the equipment?
- When did you receive the equipment?
- Who was the funding source for the equipment? (Insurance, Self-Pay, Donated)
- What is your medical history?

Frequently Asked Questions

A prescription for Manual/Power Wheelchair repair including diagnosis codes. This can be faxed to our Service Department at (832) 626-4070

We accept Cash, Check, and Credit Cards. If you are unsure if we accept your method of payment, please call us at (832)445-0956

Contact us immediately to inform our team of any changes. We will contact your insurance provider to determine what action is required to complete the order.
*Notice: If you have rental equipment through Great American and your insurance changes, you can be held responsible for the rental equipment.

Great American Mobility services the greater Houston area and surround counties. Please call us at (832) 445-0956 to confirm if we deliver to your location.

An Assistive Technology Professional is certified to guide you through the complex rehab process. They analyze, recommend, select, and train on how to properly use the equipment best suited to meet your needs. 
ATPs' are required and necessary to complete the sophisticated process of ordering rehab equipment. Most insurance providers request the involvement of an ATP.

Please see below the current list of accepted insurance plans.

AARP Medicare Complete
Blue Cross/Blue Shield
Care Improvement Plus
Children with Special Health Care Needs(CSHCN)
Cigna Healthspring
Community Health Choice
Comprehensive Rehabilitation Services(CRS)
Health and Human Services Commission(HHSC)
Integra Insurance Group
Houston Center for Independent Living(HCIL)
Integrated Health Plan(IHP)
Molina Healthcare
Multi Plan/PHCS
National Preferred Provider Network
Secure Horizons
Superior Health Plan
Texas Workforce Commission(TWC)
United Healthcare
US Family Healthplan
Texas Workers’ Comp

*If your insurance is NOT listed, please give us a call at (832) 445-0956

Medical Supplies With Us - Step by Step

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Patient Supply Referral

Referral is received regarding the patient's supply needs.


Service Specialists Assignment

A Customer Service Specialist is assigned to the patient.


Reaching Out

The patient is contacted within 4 hours from their Customer Service Specialist to review medical benefits and to go over the supply order.


(Optional) Temporary Supplies

Temporary supplies are drop-shipped to the patient, if needed, until order is complete and shipped.


Supply Renewal

The patient is contacted every 30 days by their representative to reorder supplies

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